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Repairs · health checks · maintenance contracts

CCTV Maintenance and Repair in Nairobi

Our CCTV maintenance in Nairobi keeps existing camera systems recording when it matters. We fix dead cameras and failed recorders, clean and refocus lenses, check storage and retention, update firmware and put systems on a simple maintenance plan, including systems another company installed.

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  • Repairs for systems from any installer
  • Health checks with a written report
  • Planned visits that prevent failures
Outdoor CCTV camera under a roof edge awaiting CCTV maintenance in Nairobi

Most camera systems do not fail with a bang. They fade. A lens fogs up, a hard drive fills with errors, one camera goes offline and nobody notices for three months. Then something happens, and the footage is not there. Regular CCTV maintenance in Nairobi stops that slow decline.

This page lists the faults we fix most often, explains what a maintenance visit covers, and shows how our plans work. We look after systems we installed and systems we inherited from other companies.

Call an engineer+254 184 379 590Mon to Fri, 8:00am to 5:00pmBook a site survey

Support and maintenance

Common faults found during CCTV maintenance in Nairobi

The table below is a quick fault finder. It covers the problems we see most often on Nairobi sites.

Symptom Likely cause Typical fix
Camera shows "no video" Cable fault, failed PoE port or dead camera Test cable and port, replace camera if needed
Blurry or foggy image Dirty dome, moisture inside, loose focus Clean, reseal or refocus the lens
Picture fine by day, black at night Failed infrared LEDs or wrong night settings Replace camera or adjust settings, add lighting
Recording stops or has gaps Failing hard drive or wrong schedule Test and replace drive, correct schedule
Footage only goes back a few days Drive too small or settings wasteful Add storage or change recording mode
Wrong date and time on footage No time sync Set network time server
Phone app stopped working Changed router, expired account or old firmware Reconnect, update firmware, secure access
Cameras reboot during outages No UPS or weak power supply Add UPS, replace power supply

Many of these faults take minutes to fix once found. The hard part is finding them before you need the footage.

That is also why we ask clients to call early. A camera that flickers today may die next week, and a drive that clicks often fails within days. Because faults tend to build on each other, one early visit usually costs far less than an emergency repair after an incident.

Support and maintenance

What a CCTV maintenance visit covers

Every visit follows a checklist, and you get a short written report at the end. A standard visit for CCTV maintenance in Nairobi includes:

  • cleaning every camera housing, dome and lens;
  • checking focus, angle and coverage against the original plan;
  • testing night vision and infrared performance;
  • reviewing recording schedules and motion settings;
  • checking hard drive health and free space;
  • confirming how many days of footage the system keeps;
  • syncing the date and time on the recorder and cameras;
  • updating firmware where the manufacturer has released fixes;
  • testing remote viewing and user accounts;
  • inspecting cables, connectors and outdoor joints;
  • testing the UPS and power supplies.

The report lists each camera with its status and any action taken or recommended. As a result, you know exactly what you have and what it needs.

Technician repairing and testing a smoke detector during a maintenance visit
Our maintenance teams use the same checklist approach for cameras, alarms and access control.

Rules and standards

Storage checks and retention audits

Storage is where systems fail silently. A drive can show no warning while it quietly drops recordings. During CCTV maintenance in Nairobi, we read the drive health data, play back random clips from different days and confirm the oldest recording on file.

We also compare retention with what you actually need. For instance, if your policy says 30 days but the system only keeps 9, we explain the options: bigger drives, motion recording or lower frame rates on quiet cameras. Keeping footage only as long as needed also helps you comply with the Data Protection Act, 2019.

CCTV Maintenance & Repair

Upgrading an old analogue system

Many sites still run analogue cameras installed ten or more years ago. Pictures are grainy, and spare parts are hard to find. You do not always need to replace everything at once, though.

  • Hybrid recorders accept old analogue cameras and new IP cameras, so you can upgrade in stages.
  • Analogue HD cameras often reuse the existing coax cable while giving much sharper images.
  • Full IP upgrades make sense when cabling is poor or you want smart features and phone alerts.

We assess the cable and recorder first, then give you a phased plan. When a full redesign is the better route, our CCTV installation team takes over.

Support and maintenance

CCTV maintenance contracts in Nairobi

A maintenance contract turns repairs into a plan. Instead of calling us when something breaks, we visit on a schedule and fix small issues before they grow.

Plan Visits Suits
Basic 2 per year Small offices and homes, up to 8 cameras
Standard 4 per year Most businesses and apartment blocks
Priority 4 per year plus priority call-outs Warehouses, schools, hospitals, busy retail

Each plan includes the checklist above, a report after every visit and agreed rates for parts and extra call-outs. We state response times in the contract, and we only commit to times our team can meet. For sites with several systems, CCTV maintenance in Nairobi can sit inside one IT annual maintenance contract together with network, access control and fire alarms.

Response and visit scheduling

For contract clients, we schedule planned visits at times that suit the site, such as early morning at a school or a quiet afternoon at a shop. Fault calls are logged with a reference number, and a technician calls you back to triage the problem by phone first. In fact, many app and settings problems can be fixed remotely, which saves you waiting for a visit.

When a site visit is needed, we bring common spares such as cameras, power supplies, connectors and drives. Therefore, most faults get fixed on the first trip.

Power problems behind camera faults

A surprising number of "camera faults" are really power faults. Outages and surges damage power supplies, PoE switches and drives. During CCTV maintenance in Nairobi, we check how the system handles an outage and whether surge protection exists. If needed, we recommend a correctly sized UPS. Our UPS power backup page explains sizing for camera systems.

How it works

Taking over a system from another installer

We often take on sites where the original installer has disappeared, along with the passwords and drawings. Our process is simple:

  1. Recover access. We reset the recorder password using the manufacturer's procedure, with your proof of ownership.
  2. Map the system. Next, we label every camera, cable and switch port and draw a simple layout.
  3. Test everything. Then we run a full health check and record the results.
  4. Report. You receive a list of faults with fixed prices for each repair.
  5. Document. Finally, we hand over passwords, the layout and settings, so you are never locked out again.

This takes most of the stress out of inheriting an unknown system.

Support and maintenance

Sites that need CCTV maintenance in Nairobi

We provide CCTV maintenance in Nairobi for offices, apartment blocks, schools, warehouses, hospitals, hotels and shops. In Nairobi, we cover areas including Westlands, Kilimani, Upper Hill, Industrial Area, Embakasi, Karen and Kasarani, and we serve towns across Kenya on scheduled visits. See our service areas for details.

CCTV Maintenance & Repair

Good practice between visits

For guidance on the law around footage, the Office of the Data Protection Commissioner publishes material for organisations that record people. Our wider security systems page shows how cameras fit with access control and alarms.

To book a health check or a repair, request a visit and tell us the brand and number of cameras.

Get started

Book a site survey

Tell us about your site and an engineer will call you back within one working day to discuss your needs and arrange a visit.

  • Clear, itemised written quote
  • Security, network, fire and power from one team
  • Support and maintenance after handover

Prefer to talk? Call +254 184 379 590

We reply within one working day. Or call +254 184 379 590.

Frequently asked questions

Why is my CCTV recording not saving?

The most common causes are a failing hard drive, a full drive with overwrite turned off, or a recording schedule that was changed by mistake. Power problems can also corrupt drives. We test the drive health, check the schedule and settings, and replace the drive if needed so recording becomes reliable again.

Can you maintain a system you did not install?

Yes. We regularly take over systems from other installers. We recover access with your proof of ownership, map and label the system, run a full health check and give you fixed prices for any repairs. After that, you can choose single visits or a maintenance plan.

What is in a CCTV maintenance contract?

A contract includes scheduled visits, usually two or four a year, with cleaning, focus checks, night tests, drive health checks, firmware updates and a written report. It also sets agreed rates for parts and call-outs, plus response times we can actually meet. Many clients combine it with network and alarm maintenance.

How often should CCTV be serviced?

Most business systems need a service every three to six months. Dusty sites, outdoor cameras near roads and coastal locations benefit from quarterly visits. Small home systems can manage with one or two visits a year, plus a quick weekly check by the owner.

Related services

Other systems in this group

Security & SurveillanceCCTV InstallationAccess Control SystemsBiometric AttendanceVideo Intercom SystemsBoom BarriersParking & ANPR SystemsX-Ray Baggage Screening

Areas we serve

Installed and supported across Kenya

Our Nairobi team travels to sites countrywide. Choose your town for local details.

Planning a project or fixing a fault?

Tell us about the site. We will arrange a survey, give you a clear written quote and explain the options in plain language.

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